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Indie Lee

<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(4, 4, 4); font-family: Avenir, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Wrong product, missing product, damage, defective<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(4, 4, 4); font-family: Avenir, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://indielee.com/pages/contact" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; color: rgb(119, 119, 119); background-color: transparent; text-decoration: underline rgba(119, 119, 119, 0.6); text-underline-position: under; transition: color 0.2s ease-in-out 0s, text-decoration-color 0.2s ease-in-out 0s, -webkit-text-decoration-color 0.2s ease-in-out 0s;" title="Contact Us">Contact Us</a> immediately! Please provide your order number and details about what happened, along with photos and the lot number for the product (e.g. 1234A, usually found on the bottom of the box and product itself). We will get back to you with next steps.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 0px; color: rgb(4, 4, 4); font-family: Avenir, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you purchased your products from another retailer, please contact them directly for assistance.

Wrong product, missing product, damage, defective. Contact Us immediately! Please provide your order number and details about what happened, along with photos and the lot number for the product (e.g. 1234A, usually found on the bottom of the box and

What should I do if I received damaged or defective products?

Shipping

Who is Indie Lee?

What does clean beauty mean to Indie Lee?

How are Indie Lee products different from other beauty brands?

What is your commitment to sustainability?

Company

What certifications do your products have?

Where are your products made?

Do you test on animals?

I'm not sure which products to use.  Can you help?

In what order should I apply my products?

What is the shelf life of Indie Lee products?

How should I store my Indie Lee products?

Can I review a list of ingredients for each product?

I see "Natural Fragrance" in some of the ingredient lists.  What is that?

Are your products safe to use during pregnancy and while breastfeeding?

Do you have any SPF products?

Do your products contain gluten?

Do your products contain any nanoparticle ingredients?

Are your products vegan?

Do your products contain soy?

Can I find Indie Lee products at a store near me?

How can I make sure my products are properly recycled?

I can't find one of my favorite products.  Has it been discontinued?

When will my product be back in stock?

Do you offer travel sizes?

Can I use the Retinol Alternative Cream every day?

Products

How can I find out about sales and promotions?

Do you offer a discount for first-time customers?

I'm unable to log into my account. What should I do?

The product I want is out of stock.  Do you offer rain checks?

What payment types do you accept?

Can I use multiple discount codes at checkout?

How do I redeem a promotional offer?

What should I do if a promo code isn't working?

When will my credit card be charged?

Can I change or cancel my order?

Do you offer discounts for professionals?

I see a charge from "White Mountain International." Is this Indie Lee?

What should I do if I see duplicate charges in my credit card activity?

Ordering

How long does delivery take?

Do you offer free shipping?

Do you ship internationally?

Can I expedite my order?

Can you ship to my PO Box?

How do I check the status of my order?

What should I do if my order was incorrect?

Tracking shows my order was delivered, but I didn't receive it. What do I do?

What is your return policy?

How do I start a return?

Returns

How do I join the Rewards program?

How do I earn Rewards points?

How do I redeem Rewards points?

Where can I view my Rewards activity?

Do my points expire?

What is the difference between the tier levels?

How can I tell which tier I'm in?

What do I need to do to maintain my tier?

How does the "Refer a Friend" feature work?

How can I tell if someone I referred has placed an order?

How do I know when my tier level expires?

I redeemed points for a discount but didn't save the code.  What now?

Why didn't I receive my points for a completed activity?

Why didn't I receive my referral points?

Why didn't I receive my birthday points?

Rewards Program

How do subscriptions work?

What products are available on subscription?

Are subscriptions available for international customers?

Can I use a discount code on a subscription order?

Will I be notified before my next shipment?

How do I change or cancel my subscription?

Can I return a subscription shipment?

What terms and conditions apply to subscriptions?

Subscriptions

How do I contact customer service?

How do I become an Indie Lee retailer?

Who do I contact if I'm a social media influencer or want to participate at an event?

How do I contact your PR team?

How do I meet Indie?

Do you have an affiliate program?

Contact Us

What should I do if I received damaged or defective products?Updated a month ago