Shipping

Where we ship, how we ship, etc.

How long does delivery take?

Orders typically ship within 3 business days (excluding weekends and federal holidays). However, order processing time can sometimes be longer during promotions or around the holidays when order volume is higher. Delivery timing depends on your dista

Do you offer free shipping?

Yes! We offer free standard shipping to the contiguous U.S. (lower 48 states) for:. We also feature free shipping promotions throughout the year. Sign up for our newsletter and follow us on Instagram to stay in-the-know about promotions.

Do you ship internationally?

We currently ship to the U.S. and Canada only. Indie Lee products can also be found at many retailers around the world. Find a Stockist near you here. Orders shipping to Canada may take up to four weeks for delivery, depending on customs processing t

Can I expedite my order?

We love your enthusiasm and want to get the products to you as quickly as possible!. We process orders in the order they are received, and orders usually ship quickly (within 1-3 business days). We are not able to offer rush order processing, but if

Can you ship to my PO Box?

Yes! We can ship to PO Boxes via the standard shipping option. NOTE: Banish Stick, Banish Solution and Gentle Daily Peel are considered hazardous materials (HAZMAT) due to their alcohol content. HAZMAT products cannot be shipped to PO Boxes.

How do I check the status of my order?

You will receive an email confirmation from us immediately after your order is received and another email when your order ships (be sure to check your spam folder). Follow the tracking link in the shipping email for the most up-to-date delivery statu

What should I do if my order was incorrect?

Wrong product, missing product, damage, defective. Contact Us immediately, and we'll be happy to correct the error! Please include your order number and details about what happened. If you received a product that you didn't order or if products are m

What should I do if I received damaged or defective products?

Wrong product, missing product, damage, defective. Contact Us immediately! Please provide your order number and details about what happened, along with photos and the lot number for the product (e.g. 1234A, usually found on the bottom of the box and

Tracking shows my order was delivered, but I didn't receive it. What do I do?

We're sorry to hear that your order is missing! Packages do sometimes get mis-delivered and rerouted to the correct address within a day or two or arrive a short time after a delivery notification is triggered. We also acknowledge that package loss a