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Indie Lee

Indie Lee's Customer Service Help Center answers your product questions and allows you to track your order.

Indie Lee Customer Service

Who is Indie Lee?

What does clean beauty mean to Indie Lee?

How are Indie Lee products different from other beauty brands?

What is your commitment to sustainability?

Company

What certifications do your products have?

Where are your products made?

Do you test on animals?

I'm not sure which products to use.  Can you help?

In what order should I apply my products?

What is the shelf life of Indie Lee products?

How should I store my Indie Lee products?

Can I review a list of ingredients for each product?

I see "Natural Fragrance" in some of the ingredient lists.  What is that?

Are your products safe to use during pregnancy and while breastfeeding?

Do you have any SPF products?

Do your products contain gluten?

Do your products contain any nanoparticle ingredients?

Are your products vegan?

Do your products contain soy?

Where can I find Indie Lee products near me?

How can I make sure my products are properly recycled?

I can't find one of my favorite products.  Has it been discontinued?

Products

How can I find out about sales and promotions?

Do you offer a discount for first-time customer?

Do you have gift cards?

Do you offer free samples?

Can I change or cancel my order?

The product I want is out of stock.  Do you offer rain checks?

What payment types do you accept?

Do you offer discounts for professionals?

Can I use multiple discount codes at checkout?

What should I do if a discount code isn't working?

When will my credit card be charged?

Ordering

Do you offer free shipping?

Do you ship internationally?

Can I expedite my order?

Can you ship to my PO Box?

When can I expect my order to arrive?

How do I check the status of my order?

What should I do if my order arrives damaged or if I received the wrong items?

Shipping

What is your return policy?

How do I start a return?

Returns

Can I talk to a live person?

How do I become an Indie Lee retailer?

Who do I contact if I'm a social media influencer or want to participate at an event?

How do I contact your PR team?

How do I meet Indie?

Do you have an affiliate program?

How do I join the Rewards program?

How do I earn Rewards points?

How do I redeem Rewards points?

Where can I view my Rewards activity?

Do my points expire?

What is the difference between the tier levels?

How can I tell which tier I'm in?

What do I need to do to maintain my tier?

How does the "Refer a Friend" feature work?

How can I tell if someone I referred has placed an order?

How do I know when my tier level expires?

I redeemed points for a discount but didn't save the code.  What now?

Why didn't I receive my points for a completed activity?

Why didn't I receive my referral points?

Why didn't I receive my birthday points?

Rewards Program

How do subscriptions work?

What products are available on subscription?

Are subscriptions available for international customers?

Can I use a discount code on a subscription order?

Will I be notified before my next shipment?

How do I change or cancel my subscription?

Can I return a subscription product?

Subscriptions

What is Installments with Afterpay?

How do I use Installments with Afterpay?

Where can I use Installments with Afterpay?

Can I use Installments with Afterpay if I’m an international customer?

How does the payment schedule work?

When will my items be delivered if I use Installments with Afterpay?

Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Installments with Afterpay?

How do I return or exchange an item purchased using Installments with Afterpay?

What if I can’t pay an Afterpay installment?

What happens if I have a partial refund, and how does that affect my payments?

Where can I find out more about Afterpay?

Afterpay

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