Getting samples and discounts, troubleshooting your order, etc.
Current promotions are always posted on the Special Offers page, so be sure to check back regularly. We also send emails and text message to those who have subscribed and post about promotions on social media. Sign up for our emails and text message
Yes, we do! Enjoy 15% Off your first order when you sign up for emails and text messages. Applies to new customers only. Discount not redeemable on bundles, subscriptions, gift cards or final sale items.
We're sorry to hear you're unable to log in. Let's troubleshoot...
Apologies for the inconvenience! We don't accept orders or offer rain checks for out-of-stock items. If a product is sold out, you can sign up for restock notifications by clicking on the button labeled “Join the Waitlist," found on the product page.
We accept Visa, Mastercard, American Express and Discover credit cards. PayPal or Venmo express checkout are also available, as well as Apple Pay on iOS mobile devices. PLEASE NOTE: You may see "White Mountain International" or "AX Beauty" as the me
Our website allows one discount code per order. If you have more than one code, you can redeem them by placing multiple separate orders.
We regularly feature limited-time promotional offers on our website, and the requirements to redeem these offers vary from event to event. Full details, including terms and conditions, are always provided on the promotion's details page, accessible d
Let's troubleshoot!. If these tips don't help, please take a screenshot of your cart and any error messages you're seeing and Contact Us. We'll be happy to look into it!
Payment is processed when your order ships.
Since our fulfillment team processes orders quickly, we're not always able to accommodate order modifications or cancelation requests. We are happy to check on the status and get back to you, but we cannot guarantee we'll be able to make changes. Con
Yes! We offer 20% off to beauty professionals who want to use Indie Lee products on their clients. Proof of active license and place of business is required. Please email us at [email protected] to request a professional discount.
Yes! Your Indie Lee order charge may list "White Mountain" or "AX Beauty" as the merchant name. These are Indie Lee's parent companies.
The "duplicate" charges you're seeing are most likely only pending authorizations. This can sometimes happen when there are repeated payment attempts during the checkout process (for example, if your card is declined and you resubmit the order). Our