Indie Lee logo
Indie Lee logo

All articles

Rewards Program

How do I join the Rewards program?

When you place an order on IndieLee.com, you're automatically enrolled in Indie Insider Rewards. To access your Rewards, register for an account using the same email address you used when placing your order. If you have already created an account, si

How do I earn Rewards points?

Points are earned when you complete certain activities, such as placing an order, interacting with us on social media, or referring a friend. Our earning options change frequently, so be sure to visit the Rewards page for the most up-to-date informat

How do I redeem Rewards points?

Rewards points can be redeemed for free products or for a discount at checkout. To redeem points for free products, log into your Indie Lee Account, go to the Rewards page, and scroll down to the 'Redeem Points for Products' section. Click the 'Redee

Where can I view my Rewards activity?

To see all of your point-earning and redemption activity, go to the Rewards page and log in to your account. Click or tap on “View History,” which can be found just below your current points balance.

Do my points expire?

Indie Lee Insider Rewards Points do not expire and are yours for the lifetime of your membership! You earned them!

What is the difference between the tier levels?

Our Rewards tiers are based on your past 12 months spending activity. The more you spend, the higher tier you reach and the more exclusive perks you enjoy! Visit the Rewards page and scroll down to the “Rewards Perks” section to see what's included w

How can I tell which tier I'm in?

To see what Rewards tier you’re in, log into your account, go to the Rewards page, scroll down to the “Rewards Perks” section, and look for a “YOU ARE HERE” notation above one of the tier columns.

What do I need to do to maintain my tier?

You must meet the tier spending threshold every 12 months from the anniversary date that you first entered the tier in order to maintain your tier level. For example, if you spent $500 and reached the Icon tier on January 1, you would have to spend a

How does the "Refer a Friend" feature work?

When you refer friends and family to Indie Lee, they get 15% off their first order, and you get 300 points ($15 value) added to your Rewards balance. Share your referral link from the Rewards page (see “Refer a Friend” section) or from the Refer A Fr

How can I tell if someone I referred has placed an order?

To view redemption status for your referrals, go to the Refer A Friend page and click on “Your Referrals.” You can also access this information on the Rewards page by scrolling down to the "Refer A Friend" section, and clicking on “Referral History.”

How do I know when my tier level expires?

You can find your tier anniversary in your Rewards activity (go the Rewards page and click on "View History"). If you haven't met the minimum spend threshold for your current tier within 12 months, your account will automatically downgrade to the tie

I redeemed points for a discount but didn't save the code. What now?

You can always view past Rewards redemptions (including unused codes) by logging into your account, then going to the Rewards page and clicking on "View History.”

Why didn't I receive my points for a completed activity?

Make sure you’re logged into your Indie Lee account before completing point-earning activities. Be sure to also disable your popup blocker and allow cookies so that activities can be automatically linked to your account. Some activity may take severa

Why didn't I receive my referral points?

Our referral feature adds 300 points to your Rewards balance after a referred friend places their first order using your referral link. If it's been at least 7 days since your friend placed their order and you still haven't received the Referral Bonu

Why didn't I receive my birthday points?

You must add your birthday to your Rewards profile at least 30 days in advance to receive the Birthday Bonus. Make sure you're logged into your account first. Then go to the Rewards page and scroll down to the “Ways to Earn Points” section. Look for