Why didn't I receive my referral points?Updated 2 months ago

Our referral feature adds 300 points to your Rewards balance after a referred friend places their first order using your referral link. If it's been at least 7 days since your friend placed their order and you still haven't received the Referral Bonus, some possible reasons might be:

• It wasn't your friend's first order. The Referral Bonus is only rewarded for referring new customers who have never ordered from us before.
• You tried to refer yourself. Self-referrals are not allowed in our referral program.
• You referred someone living in the same household. If certain customer information matches yours, our referral system will not consider this a "new" customer and the Referral Bonus will not be rewarded.

To view redemption status for your referrals, go to the Refer A Friend page and click on “Your Referrals.” You can also access this information on the Rewards page by scrolling down to the "Refer A Friend" section, and clicking on “Referral History.”